Our Policies & Guidelines

School Admission Requirements

In adherence to the standards set forth by the regulatory board in New Mexico, the following requirements must be met prior to enroll in the program:

1. Be at least seventeen years of age.
2. Have obtained a G.E.D, 10th grade education, or high school diploma.
3. Possess the requisite skill to use a computer or tablet for distance education and sign admission forms.

Student Conduct

To provide a safe and professional learning environment, the student conduct policy is as follows:

• Respect everyone and follow the instructor’s directions.
• If you see something unsafe, bring it to the attention of staff immediately.
• Adhere to the sanitation and hygiene standards guidelines.
• Be prepared for class each day by bringing your kit/required materials and being on time.
• Adhere to the published dress code.
• Refrain from using foul language or being disruptive.
• No smoking, drinking, or drug use of any kind on school grounds. – Immediate Termination
• No weapons of any kind are allowed on school grounds. – immediate termination.
• Cell phones may not be used at any time.
• Students who arrive late will be written up for every occurrence.
• Three late arrivals will result in administrative counseling and an improvement plan.
• Only use equipment and materials provided from the facility.
• Discrimination based on protected class is prohibited. – Immediate Termination.
• Failure to comply with the student conduct policy may result in disciplinary action up to and including termination from the program immediately.

Student Dress Code

Kings Barber College requires that all students attending class be wearing company branded clothing that identifies them as students of the school. The minimum requirement of this policy is that students wear their branded collar shirt during class.

Alternatively, a jacket or hoodie that is provided by the school may be worn. Hats are permitted to be worn provided they also are branded by the school. Jeans may be worn provided they are free of holes and are in good condition. Shoes must be non-slip and in good condition.

Extra Hours Option

If available, students may have opportunities to gain extra hours toward their practical requirements by staying late or attending open sessions. Students who are interested in pursuing this option may reach out to their instructor and if an open session is applicable may join.

Attendance Policy

The standard for attendance is 100% with a satisfactory attendance of 90% or higher. Students are monitored for attendance the entire duration of the course and rates are published for each student via email on the first of each month. Students will be offered the option to attend alternative classes and Saturday sessions when available to make up for attendance with approval.

• If a student falls below 90% attendance at any point during the course they will be placed on academic probation for a period of no less than 4 weeks and informed of their status.
• If after the 4-week probationary period, the student does not hold a 90% attendance or higher they will be presented a written warning of termination of program.
• After receiving the written warning of termination, the student will be reevaluated after 4 weeks. If the student does not hold a 90% attendance or higher at the final evaluation, they will be administratively removed from the program.

Late Policy

Students who arrive late to class will be documented. A student is considered late if they are not in class ready to learn within 10 minutes of their scheduled session start time. Students marked late must make up their time by attending either a Saturday session or attending an additional class (morning/night) after 3 late arrivals. A full-time student who is late 3 times becomes one absence; this will require the student to attend one full-time additional session while a part-time student will be required to attend one part-time session.

Absence Policy

Students who have missed class are required to complete the hours missed in person and complete any online homework/hour requirements. In person class can be made up on Saturdays sessions or during alternative class sessions if available. Online assignments/hours can be completed per the “standards of progress for online work” policy. It is the student’s responsibility to complete all hours and assignments in a timely manner.

Make up hours/tutoring.

Students that would like or need additional hands-on training, theory, or who would like tutoring are encouraged to ask the instructors. The school will provide dates and assignments to students who are interested in facilitating additional training. Make-up hours/tutoring can be performed if coordinated during the week and on Saturdays.

GPA Standards

Students in all classes are required to hold at least an 80% cumulative GPA in their course. Falling below the 80% GPA threshold will be considered unacceptable and will initiate the following course of action:

1. Students will be called into the directors’ office to discuss GPA. Students will be notified that they have no less than 3 weeks to bring the GPA above 80% or they will be put on academic probation. Tutoring, instructor feedback, additional assignments, or practical hours may be given to assist students depending on need.
2. Meeting with director, academic probation will be started. Students will be notified that they will be removed from the course if after 3 weeks the GPA is not at 80%. Assistance will again be extended to students. Improvement plan made, discuss any and all methods to assist student in being successful.
3. If after 6 weeks from initial director meeting concerning GPA student has still not brought GPA to 80% student will be removed from program.

Full time to part time enrollment change

Students may request changing their full time or part time status. The director will consider what options are available and provide a decision to the student.

Student Transfer

Students who are transferring from another school and seeking to enroll in one of our programs must bring their official transcript, application fee, and required documents. The transcript will be reviewed by staff and submitted to the regulation board, and a course outline will be developed that fulfills state requirements. Once the remaining course length has been assessed; the tuition, course length, and costs will be calculated and briefed to each student.

Leave of Absence

Students who have extenuating life circumstances occur and that require an extended leave of absence will be considered and managed at the school’s discretion. Leave of absence requests must be submitted using the LOA form and will be reviewed by the owners for approval.

Student Dispute and Grievance Policy

The complaint and grievance policy allows students to communicate their concerns with management in an appropriate and documented manner. There is no adverse action, retaliation, or reprimand of any kind to any student who uses the grievance process.

The steps below are ordered so that issues can be solved as quickly as possible and so the school can deliver a better experience from any input gained.

The process for formal grievance and complaint is shown below.

1. Students should attempt to negotiate and resolve any issues that arise at the time of the incident in an unofficial capacity with the party it involves with a manager present. If they do not feel comfortable, feel that additional action is needed, or are unable to resolve the issue would then continue to the next step.
2. Grievance form is filled out in its entirety and submitted to the administrative director or the owner within one week of incident. Once the grievance is submitted, the director or owner will respond no later than 72 hours after received. If the issue is not resolved at this point the process continues.
3. The student will have 5 days to respond to the director or owners’ response and if unsatisfied, escalate the grievance to the Kings Barber College Resolution Team. The Resolution Team will hold a meeting and formally review the grievance and respond to the student within 5 days of receiving notice.
4. If after all other steps are taken and the student is not satisfied, they may file a complaint with the New Mexico Regulation & Licensing Department.

New Mexico Regulation and Licensing
Toney Anaya Building
2550 Cerrillos Road, Second Floor
Santa Fe, New Mexico 87505

The school will then receive the complaint that the student filed and will take appropriate action.

Employee Dispute and Grievance Policy

As with students, the complaint and grievance policy are a formal channel that staff members may pursue if deemed necessary when an informal approach is ineffective. No adverse action, retaliation, or other punitive action will be taken for those employees who pursue the grievance process.

The process for formal grievance and complaint is shown below.

1. Staff should attempt to negotiate and resolve any issues that arise at the time of the incident in an unofficial capacity with the staff members, it involves with a manager present. If they do not feel comfortable, feel that additional action is needed, or are unable to resolve the issue would then continue to the next step.
2. Grievance form is filled out in its entirety and submitted to the administrative director or the owner within one week of incident. Once the grievance is submitted, the director or owner will respond no later than 72 hours after received. If the issue is not resolved at this point the process continues.
3. The employee will have 5 days to respond to the director or owners’ response and if unsatisfied, escalate the grievance to the Kings Barber College Resolution Team. The Resolution Team will hold a meeting and formally review the grievance and respond to the student within 5 days of receiving notice.
4. If after all other steps are taken and the student is not satisfied, they may file a complaint with the New Mexico Regulation & Licensing Department.

New Mexico Regulation and Licensing
Toney Anaya Building
2550 Cerrillos Road, Second Floor
Santa Fe, New Mexico 87505

The school will then receive the complaint that the employee filed and will take appropriate action.

Open Door Policy

Students, staff, and any relevant party that feels compelled has the opportunity to speak with a member of management at any time. The open-door policy is a clear path of communication to address items that may be causing concern or for any other relevant reason.

Please email opendoor@kingsbarbercollege.com and one of the owners will respond with a timely response and setup an appointment to discuss.

Tuition Refund Policy

Students who have enrolled in the course, attended class, and later withdraw are eligible to receive a percentage of their tuition as a refund. Tuition refunds are dispersed within 30 days of the refund being approved. The amount of tuition refund that a student may receive is determined by time enrolled to total course percentage. A cancellation fee will be applied in the amount of 150.00 and all other extra costs including books, equipment, etc. which are not tuition are retained by the school.

Students who enroll and subsequently cancel more than 3 business days after signing admissions and have not yet attended their initial class orientation are eligible to receive a refund of all monies paid to the school less the applicable registration fee or fifteen percent of the tuition and fees, whichever is less. This process requires appearing at the school and providing signatures on the disenrollment form or alternatively by mailing a completed and signed copy of the disenrollment form to the school.

If the school cancels a class before the date the class begins the student will receive a complete refund to include all fees, tuition, books, etc. or the option to attend the next course.

If a student is removed from the program or if the school no longer provides the course after enrollment the student will receive a pro rate refund of tuition.

Tuition/Fees

Students who enroll in the program will be asked to pay for the course in its entirety by check, cash or ACH transfer. Financing is available to those who do not have the entire amount to cover the cost of the program and is available to all students. If students choose to make payments toward the program, they will be applied to items that are non-refundable initially and then towards tuition.

Family Educational Rights and Privacy Act (FERPA) Records Review

Parents and eligible students upon enrollment and annually if needed will be notified of their rights under FERPA. Those rights are: to inspect and review education records and the procedures to do so; to seek amendment of records the parent or eligible student believes are inaccurate and the procedures to so do; to consent to disclosures of education records, except to the extent that FERPA authorizes disclosure without consent; and to file a complaint with SPPO concerning potential violations.

When requesting in person a state issued driver’s license, identification card, passport or other government issued identification is required.

For distance requests we conform to the Privacy Technical Assistance Centers “Identity Authentication Best Practices” guidelines and will ask knowledge factor questions to demonstrate identity and copies will be provided.

Records

Records are stored in a locked security filing cabinet that is both fire and water rated. Backup files are created and safeguarded offsite once every 30 days.

Notice of Non-Discrimination

Kings Barber College does not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), disability, age, or political affiliation. The following person has been designated to manage inquiries regarding the non-discrimination policies:

Jesse Keen – Non-Discrimination Steward
12428 Grand Ave NE
Albuquerque, NM 87123
Admin@KingsBarberCollege.com

Drug Use Policy

Students who consume or are displaying symptoms of being under the influence of drugs/alcohol will be immediately removed from the program.